Support Engineer - Source Technology

    About this role

  • Posted on

  • Location

    Remote - Anywhere in the USA

  • Salary

    Negotiable

  • Type

    Fixed Term Hire

  • Sector

    Cloud Development Jobs

  • Specialism

  • Roles

  • Reference

    23369_1642028778

  • Start date

  • Managing this role

Senior Consultant

Rachel Everly

rachel.everly@source-technology.com

Spaces, 145 S Fairfax Ave Unit 200 & 300 Los Angeles, CA 90036 United States

Your application has been received, thank you. One of our team members will be in touch.

Description

App Dynamics monitoring and support engineer role.

100% remote contract across the USA. Due to the nature of project being with the federal government, all candidates must be US citizens. 12 months rolling contract.

  • 4+ years of working experience on Incident, Event and Problem Management.
  • Strong working knowledge with administration and monitoring AppDynamics.
  • Experience in working in government or defense is a plus.
  • Experience in basic scripting and automations.
  • Ability and willingness to learn new tools.

Responsibilities

  • Perform day to day monitoring of applications, initiate troubleshooting/mitigation of issues reported from alerts, health check failures etc.
  • Handle major incidents and outages independently.
  • Must be familiar with Agile framework.
  • Ability to manage the bridge calls with customers on technical issues/pages.
  • Excellent written and verbal communication skills for customer interaction.

Skills

  • Minimum 4+ experience working on Incident, Event and Availability management.
  • Hands on Experience using infrastructure and application monitoring tools such as AppDynamics, Netcool etc.
  • Experience within a customer support environment.
  • Keep abreast with new tools / technologies and providing recommendations for process improvements.
  • Self-disciplined, self-motivated and the ability to organize and prioritize time effectively.
  • Must be able to work in a fast-paced environment.

To apply for this position please contact Rachel Everly at Source Technology,

rachel.everly@source-technology.com

Apply Back to searchSource News
Upload your CV/resume or any other relevant file. Max. file size: 1 MB.
Don’t have access to your CV? Apply with your LinkedIn profile.
I consent to storing and processing my personal data as outlined on the 'How Source Technology manages and uses your personal data' page.