Support Engineer - Source Technology

    About this role

  • Posted on

  • Location

    Remote - Anywhere in the USA

  • Salary


  • Type

    Fixed Term Hire

  • Sector

    Cloud Development Jobs

  • Specialism

  • Roles

  • Reference


  • Start date

  • Managing this role

Senior Consultant

Rachel Everly

Spaces, 145 S Fairfax Ave Unit 200 & 300 Los Angeles, CA 90036 United States

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App Dynamics monitoring and support engineer role.

100% remote contract across the USA. Due to the nature of project being with the federal government, all candidates must be US citizens. 12 months rolling contract.

  • 4+ years of working experience on Incident, Event and Problem Management.
  • Strong working knowledge with administration and monitoring AppDynamics.
  • Experience in working in government or defense is a plus.
  • Experience in basic scripting and automations.
  • Ability and willingness to learn new tools.


  • Perform day to day monitoring of applications, initiate troubleshooting/mitigation of issues reported from alerts, health check failures etc.
  • Handle major incidents and outages independently.
  • Must be familiar with Agile framework.
  • Ability to manage the bridge calls with customers on technical issues/pages.
  • Excellent written and verbal communication skills for customer interaction.


  • Minimum 4+ experience working on Incident, Event and Availability management.
  • Hands on Experience using infrastructure and application monitoring tools such as AppDynamics, Netcool etc.
  • Experience within a customer support environment.
  • Keep abreast with new tools / technologies and providing recommendations for process improvements.
  • Self-disciplined, self-motivated and the ability to organize and prioritize time effectively.
  • Must be able to work in a fast-paced environment.

To apply for this position please contact Rachel Everly at Source Technology,

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